GapOnly™ Insurance
- Home
- GapOnly™ Insurance
What is GapOnly™?
When your pet needs care—whether for routine treatments, illness, or injury—the last thing you want to worry about is managing the cost. GapOnly™ simplifies the pet insurance claims process by reviewing and calculating your claim on the spot while you’re at our clinic. You simply pay the difference (the “gap”) between your pet insurance benefit and our invoice, and you’re good to go!
Why Choose GapOnly™?
Helping Pet Parents
GapOnly™ transforms the pet insurance claim experience, allowing you to focus on what matters most—your pet’s health and well-being.
Healthy Pets, Happy Wallets
By minimizing out-of-pocket expenses, GapOnly™ ensures pet parents can prioritize their pet’s care without financial stress.
No Paperwork
Say goodbye to the hassle of paperwork! With on-the-spot claims processing, you only pay the gap and can leave stress-free.
Convenient Claiming
GapOnly™ offers flexibility with claims processing. You can:
- Request a pre-approval before treatment.
- Have your claim processed ahead of pick-up.
Submit your claim on the spot during your visit.
How to Make a Claim with GapOnly™
- Check Your Insurance Provider – Confirm your insurance company is listed as a GapOnly™ partner. Ensure they have your pet’s full medical history to prevent delays. You can also request a pre-approval with an estimate from us to understand the gap amount ahead of time. Pre-approval ensures the treatment or procedure is covered under your policy and provides clarity on your out-of-pocket costs.
- Notify Us – Let us know you’d like to submit a GapOnly™ claim before your pet’s consultation, surgery, or treatment.
- We Submit the Claim – We’ll lodge a GapOnly™ claim on your behalf, which is typically assessed within 10 minutes. However, it may take longer if your insurance provider requires additional details or pet history.
- Pay the Gap and Go – Once the claim is approved, you simply pay the gap between your insurance benefit and our invoice. It’s that easy!
Availability of GapOnly™ Service
- Monday–Friday: 8:00 AM – 8:00 PM
- Saturday: 8:00 AM – 5:00 PM
- Unavailable on Public Holidays
If GapOnly™ is unavailable during your visit, we can still process your claim the traditional way. An electronic claim can be submitted, and the benefit will be reimbursed directly to you by your insurance company.
Participating Insurance Providers
GapOnly™ is available for the following pet insurance companies:
- RSPCA
- Woolworths
- Bow Wow Meow
- Pet Insurance Australia
- Guide Dogs Pet Insurance
- Real Insurance
- Australian Seniors Insurance Agency
- Guardian Insurance
- Pet Insurance
- Petbarn Insurance
- Prime Pet Insurance
Important Note
GapOnly™ services are only available in-clinic unless your claim has been pre-approved for at-home visits (due to the processing time required). For at-home visits, we can submit an electronic claim for all insurance companies except PetPlan and RACQ, where the reimbursement is paid directly to you by your insurance provider.
Simplify your pet insurance claims with GapOnly™—because caring for your pet should always come first. If you have any questions or need more information, feel free to contact us today!
